30-Day Window
Return or exchange within 30 days of delivery
Easy Exchanges
Swap for a different size or colour at no extra charge
Quick Refunds
Refunds processed within 3–5 business days
Our Return Policy
We want you to love every piece you receive from Tiara Creation. If for any reason you are not completely satisfied, you may return eligible items within 30 days of the delivery date for a full refund or exchange.
Items Eligible for Return
Items must be unworn, unwashed, and in their original condition
All original tags must still be attached
Items must be returned in their original packaging where possible
Items must be free from perfume, makeup, or any other stains
Return request must be initiated within 30 days of delivery
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
Underwear, lingerie, and swimwear
Items marked as "Final Sale" or purchased during a clearance event
Items that have been worn, washed, or altered
Items without original tags or packaging
Gift cards
How to Return or Exchange
Contact Us
Email us or use our contact form within 30 days of delivery. Include your order number and reason for the return or exchange.
We Confirm
We will review your request and send you return instructions along with a return reference number within 1 business day.
Ship It Back
Pack the item securely and send it back to us. For exchanges within Kenya, we may arrange a pickup — ask us when you contact us.
Refund or Exchange
Once we receive and inspect the item, your refund will be processed within 3–5 business days, or your exchange item dispatched within 1–2 days.
Refunds
Approved refunds are issued to the original payment method within 3–5 business days of us receiving the returned item.
M-Pesa payments are refunded to your M-Pesa number
Card payments are refunded to the original card
Original shipping fees are non-refundable unless the return is due to our error
Received a Faulty Item?
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours with photos. We will arrange a replacement or full refund including return shipping at no cost to you. This applies even to sale items.